Shipping & Delivery

🚚 Shipping Policy — ALTFRANGE.US

Last updated: January 20, 2025

Thank you for shopping with Alternative Fragrance.
This Shipping Policy explains how orders are processed, shipped, and delivered for purchases made on https://altfrange.us.

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive a second email with tracking information once your order has been shipped.

Processing may take longer during high-volume periods.
If there is a significant delay, we will notify you by email.

2. Shipping Rates & Delivery Times

Shipping costs are calculated and displayed at checkout.

United States (Domestic Shipping)

Shipping Method Estimated Delivery Notes
Standard Shipping 5–10 business days Most common option
Expedited Shipping 2–5 business days Faster delivery
Free Shipping On orders over $50 USD If applicable

Delivery estimates do not include order processing time.

3. International Shipping (Optional)

If your store ships internationally, this section applies.
Otherwise, I can remove it.

Standard International Shipping: 10–20 business days
Customs delays may extend delivery times.

4. Shipment Confirmation & Tracking

Once your order has shipped, you will receive an email containing your tracking number.

Tracking information may take 24–48 hours to update.

If you have not received tracking details within 3 business days, please contact us at:
📧 support@altfrange.us

5. Customs, Duties & Taxes

Alternative Fragrance is not responsible for customs fees, import taxes, or additional charges incurred during international shipping.

These fees are the customer’s responsibility.

If a package is refused due to unpaid customs fees, shipping costs are non-refundable.

6. Delivery Issues & Delays

We are not liable for delays caused by:

  • Incorrect or incomplete shipping addresses

  • Carrier delays (USPS, UPS, FedEx, etc.)

  • Weather conditions

  • Customs clearance delays

  • Global disruptions or logistical issues

However, our support team will assist you as much as possible.

7. Lost, Damaged, or Stolen Packages

If your package is lost or arrives damaged:

  1. Contact the carrier to file a claim.

  2. Email us at support@altfrange.us with:

    • Your order number

    • Photos of the damaged item and packaging (if applicable)

We will assist in the investigation and, when applicable, issue a replacement or refund.

8. Incorrect Shipping Address

Customers are responsible for ensuring that the shipping address is accurate.

If a package is returned to us due to an incorrect or incomplete address, additional shipping fees may apply for reshipment.

9. Split Shipments

If your order includes multiple items, they may be shipped in separate packages depending on inventory availability.
You will receive tracking details for each shipment.

10. Contact Information

For questions about this Shipping Policy or your order, please contact:

📧 support@altfrange.us
📍 BATS MAXIME — 1 Rue Georges Bernanos, 62300 Lens, France