Terms of Sale — ALTFRANGE.US

Last updated: January 20, 2025

These Terms of Sale (“Terms”) govern all purchases made through the website https://altfrange.us/ (“the Site”), operated by Alternative Fragrance, owned by BATS MAXIME, located at:

1 Rue Georges Bernanos, 62300 Lens, France

By placing an order on our Site, you agree to these Terms.
Please read them carefully before making a purchase.

1. Eligibility to Purchase

By placing an order on the Site, you confirm that:

  • You are at least the age of majority in your state or country of residence, or

  • You have parental/guardian consent to purchase from the Site.

You also confirm that all information provided during checkout is accurate and complete.

2. Product Information

We work to display accurate product details, descriptions, and images.
However, we do not guarantee that:

  • Descriptions

  • Product photos

  • Pricing

  • Availability

are always error-free, complete, or up to date.

We reserve the right to correct errors and update product information at any time.

3. Prices, Taxes & Currency

All prices are displayed in U.S. Dollars (USD) unless otherwise stated.

Prices may change at any time without notice.

Depending on your country, your order may be subject to:

  • VAT or sales taxes

  • Customs duties

  • Import fees

These charges are not included in the product price unless explicitly mentioned.
You are responsible for paying any additional fees imposed by your local authorities.

4. Orders & Acceptance

Placing an order does not constitute acceptance.

We may refuse or cancel an order for reasons including:

  • Product out of stock

  • Payment not authorized

  • Suspected fraud

  • Incorrect pricing or information

  • Delivery not possible to your location

A contract is formed only when we email you a shipping confirmation.

5. Payment Terms

Payment must be completed at checkout using one of our accepted methods:

  • Credit/Debit Card

  • PayPal

  • Shopify Payments

  • Any additional gateway shown at checkout

By submitting payment, you confirm that you are authorized to use the selected payment method.

We do not store full credit card details.

6. Shipping & Delivery

Shipping times shown on the Site or at checkout are estimates, not guarantees.

We are not responsible for delays caused by:

  • Shipping carriers

  • Customs inspections

  • Weather issues

  • Incorrect addresses

  • Global logistical problems

Full details are provided in our Shipping Policy.

Once your order is shipped, responsibility for loss or damage transfers to the carrier, and then to you at delivery.

7. Risk of Loss & Transfer of Ownership

Ownership (title) of products transfers to you when:

  • Full payment is processed, and

  • The order is handed to the shipping carrier.

From that moment, risk of loss or damage becomes your responsibility.

8. Returns, Refunds & Exchanges

Returns are accepted only under the conditions outlined in our Refund & Return Policy.

To be eligible for a return:

  • Items must be unused

  • In original packaging

  • Requested within the allowed time window

Products that cannot be returned include:

  • Personal care items

  • Hygiene-related products

  • Opened or used fragrance products

  • Digital/downloadable goods

  • Clearance or final sale items

Refunds are issued only after inspection and approval.

9. Defective or Incorrect Products

If you receive a:

  • Defective item

  • Damaged package

  • Wrong product

You must contact us within 48 hours of delivery at:

📧 support@altfrange.us

Include:

  • Your order number

  • Clear photos of the item and packaging

We will assist with a replacement or refund where applicable.

10. Promotional Offers & Discount Codes

Promotions, discounts, and coupon codes:

  • Cannot be combined unless stated

  • May have expiration dates

  • Cannot be used retroactively

  • Are non-transferable

We reserve the right to modify or cancel promotions at any time.

11. International Orders

For customers outside the U.S. or Europe:

  • Delivery times vary

  • Customs clearance may cause delays

  • Import taxes and duties are your responsibility

If a package is refused due to customs fees, shipping costs are non-refundable.

12. Limitation of Liability

To the fullest extent allowed by law, Alternative Fragrance is not liable for:

  • Indirect, incidental, or consequential damages

  • Loss of profits

  • Shipping delays

  • Customs issues

  • Loss or theft after delivery

  • Allergic reactions or improper product use

Our total liability will not exceed the amount paid for the product(s) purchased.

13. Governing Law

These Terms of Sale are governed by the laws of Delaware, USA, regardless of your location.

All disputes must be resolved exclusively in the courts of Delaware, USA.

14. Changes to These Terms

We may update these Terms at any time.

The version displayed on this page at the time of your purchase is the version that applies to your order.

15. Contact Information

For any questions regarding these Terms of Sale, contact us:

📧 support@altfrange.us
📍 BATS MAXIME — 1 Rue Georges Bernanos, 62300 Lens, France